My Work...

STORIES THAT MOVED PEOPLE.

IDEAS THAT MOVED FORWARD.

For more than 30 years, and before anyone starts doing the math, let’s stay focused—I’ve helped brands, organizations, leaders and big ideas become clearer, more visible and much harder to ignore.

Sometimes that means finding the story.

Sometimes it means changing the conversation.

Sometimes it means getting the right people into the right room and turning a big, slightly impossible idea into something real.

I started young. I learned fast. And I’ve never been particularly interested in doing things the way they’ve always been done.

Here’s a small selection of what happened next.

SELECTED WORK

THE CHALLENGE

True Religion had strong social visibility, but inconsistent engagement, an undefined brand voice and higher-than-average negative sentiment were limiting its influence and connection with core customers.

THE WORK

Conducted a comprehensive digital and social audit across every major channel, analyzing audience behavior, sentiment, content, competitors and share of voice to identify and prioritize growth opportunities.

THE Impact

Within 90 days of implementation, brand engagement increased an average of 408% across channels. Our research and strategy also helped True Religion better define its audience and connect with customers more authentically.

THE CHALLENGE

Samsung wanted to build the new Galaxy Note brand online while increasing customer loyalty, retention and fan engagement.

THE WORK

Developed a Facebook app dedicated to Samsung owners, curating user-generated tips, articles, videos and support content into a community-driven experience.

THE Impact

Activated fan engagement increased more than 2,000% in seven days, the app generated approximately 1.5 million downloads in 21 days, and clicks from product inquiries to sales channels increased an average of 547%.

THE CHALLENGE

The NHL wanted to grow its social fan base while increasing engagement, content sharing and ticket sales.

THE WORK

Created a data-driven social strategy and led the creative, development and social teams through execution, including a dedicated fan-engagement experience.

THE Impact

In four weeks, user engagement increased 152%, positive social sentiment reached 28:1, game videos gained an average of 814 additional views per video, and ticket-sales click-throughs increased an average of 94%.

THE CHALLENGE

Ahead of the Downtown Grand opening, the brand needed a targeted social outreach strategy that could reach distinct restaurant, hotel, casino and Downtown Las Vegas audiences while complying with gaming communications regulations.

THE WORK

Researched and developed tailored outreach strategies for each restaurant and the casino, supported by geo-targeted campaigns designed to activate the broader Downtown Las Vegas community.

THE Impact

Grew the combined audience to more than 48,000 active followers across Downtown Grand platforms and brands while building meaningful awareness, engagement and community involvement throughout Downtown Las Vegas.

THE CHALLENGE

JAFRA needed a scalable way to connect and train its global network of 550,000 representatives across 21 languages and cultures while turning social engagement into leads and sales.

THE WORK

Developed a socially integrated CRM platform and global training program, equipping representatives to use JAFRA’s social strategy consistently across markets.

THE Impact

Trained approximately 550,000 representatives in 120 days. Within 12 months, website visits increased more than 500%, engagement grew 98%, new representative leads rose 48%, and U.S. category sales increased an average of 27%.

THE CHALLENGE

Sprint needed to strengthen its connection with small-business customers, generate qualified leads and improve conversion, loyalty and retention across multiple channels.

THE WORK

Developed a multichannel customer engagement strategy spanning analytics, brand and launch planning, response optimization, social media, live outreach and CRM development.

THE Impact

Generated thousands of new small-business leads, increased brand sentiment by 89% and achieved a 38% lead-to-trial conversion rate. The campaign also helped launch a CRM program for continued conversion and earned significant attention across live events, press and social media.

NOT EVERYTHING FITS INTO A CASE STUDY

Some of the most valuable work happens behind the scenes...

—in strategy rooms, difficult conversations, quiet introductions, crisis moments and ideas that are still becoming something.

My work has included:

A FEW OF THE STORIES…

I’ve worked with global brands, emerging companies, founders, universities, nonprofits, entertainment projects and ideas that didn’t fit neatly into a category.

The industry may change.

The assignment may change.

The goal remains the same: find the real story, build the right strategy and make the work matter.

30+ years of trusted partnerships, including:

MY OWN BRANDING PROJECTS

I don’t just build brands for other people. I create my own, too.

1

The House of Beau

The House of Beau is now open in Santa Barbara, California. It is an immersive storytelling concept inspired by the original book series I wrote, with clues hidden throughout the space that guests can solve to unlock pieces of the story—and keep coming back to discover what happens next.

Beau is open to the public, with a membership revenue model designed to build loyalty, community and recurring revenue. My partner and team run the bar, while I oversee the brand, creative direction, marketing strategy and growth. (insert link to Instagram and website here www.frombeau.com and Instagram.com/thehouseofbeausb

2

Esther

Esther is coming in 2027. The concept, story and brand have already been developed—we’re just waiting for the right brick-and-mortar home to bring her to life. Like Beau, Esther is being built as a layered storytelling experience, not simply another hospitality business.

Because sometimes the best way to show what I can do is to build the whole damn thing myself.

Looking For My Writing?

My articles, interviews, observations and occasional arguments with the way things have always been done now live under Thinking.

YOU HAVE SOMETHING WORTH BUILDING ?

Bring me the idea, the challenge or the thing you can’t quite figure out.